At Pratt Creative Sportswear, we take pride in delivering high-quality products and ensuring customer satisfaction. If we make an error with your order, we are committed to making it right. Please review our policy below for details on exchanges and refunds.

1. Exchanges for Incorrect or Defective Items
If we made a mistake with your order—such as sending the wrong item, size, or a defective product—we will gladly exchange it for the correct item at no additional cost to you. To qualify for an exchange:

• Contact us at info@prattcsw.com within 14 days of receiving your order.

• Provide your order number and a clear photo of the issue.

• The item must be unused and in its original condition.

Once approved, we will provide instructions for returning the incorrect item and will send a replacement as soon as possible.

 

2. Refunds for Issues We Cannot Correct
If we are unable to correct an error with an exchange, we will issue a full refund. Refunds will be processed to the original payment method and may take 14 business days to reflect, depending on your bank or payment provider.

 

3. Situations Not Eligible for Refund or Exchange
We are unable to offer refunds or exchanges for:

• Buyer’s remorse (change of mind, wrong size ordered, etc.).

• Items that have been worn, washed, or altered.

• Orders placed incorrectly by the customer.

 

4. How to Request an Exchange or Refund
If you believe there is an issue with your order that qualifies under this policy, please email info@prattcsw.com with your order details and a description of the issue. We will respond as quickly as possible to resolve the matter.

We appreciate your support and are committed to ensuring that every Pratt Creative Sportswear order meets your expectations.